Refund Policy

This Refund Policy explains how refunds, cancellations, and billing-related requests are handled for Loomenio.

Loomenio is operated by Roman Lozunskyi, a sole trader based in Ukraine, operating under the brand Loomenio.

Payments for Loomenio are processed by Paddle, our Merchant of Record. Paddle handles payment processing, applicable taxes, invoices, and refund processing.

1. Refund Window

You may request a refund within 14 calendar days from the date of your initial subscription purchase.

If a subscription includes a free trial, the 14 calendar day refund window starts from the date the first paid transaction is completed after the trial ends.

Refund requests submitted after 14 calendar days from the transaction date are not eligible for a refund, unless required by applicable law.

2. Subscription Renewals

The 14 calendar day refund window applies to the initial subscription purchase.

Subscription renewals are not eligible for a refund after the renewal payment has been completed, unless required by applicable law.

You may cancel your subscription before the next renewal date to prevent future charges.

3. Cancellation

You may cancel your subscription at any time.

Cancellation stops future renewals. After cancellation, you will continue to have access to paid features until the end of the current billing period.

Cancellation does not automatically issue a refund. Refunds follow the 14 calendar day refund window described above.

4. How to Request a Refund

To request a refund, please contact us at loomenioapp@gmail.com within 14 calendar days from the transaction date.

Please include:

• your account email;
• your Paddle transaction ID or invoice number, if available;
• a short description of the request.

You may also request help through Paddle using the receipt or subscription management links provided in your Paddle purchase confirmation email.

5. Refund Processing

Approved refunds are processed by Paddle and returned to the original payment method where possible.

Refund timing depends on Paddle, your payment method, and your bank or payment provider.

6. Contact

If you have questions about refunds, cancellations, or billing, contact us at: